Reporting Nuisance Calls

Helping You Stay Safe from Nuisance Calls and Fraud

At Markerstudy, we’re committed to protecting our customers from fraudulent activity. One area of concern is nuisance calls—especially those related to vehicle accident claims. If you’ve received such calls, we’d like to hear from you. Please take a moment to complete our short survey so we can investigate your concerns.

CLICK HERE to report nuisance calls

What Are Nuisance Calls About Vehicle Accidents?

Have you ever received a call asking if you’ve been involved in a car accident—even when you haven’t? You’re not alone. Many people experience this, and it often leads to questions like:

Why are they calling me?

How did they get my information?

These calls often come from individuals or companies known as “claims farmers.” Their goal is to profit from encouraging people to make personal injury claims—sometimes even when no injury occurred.

What Is a Claims Farmer?

A claims farmer is essentially a middleman who encourages people to make compensation claims and then sells those claims to a lawyer. They may suggest that you’re entitled to money and only need to confirm you were injured. Once you agree, your details are passed on, often for a fee.

But here’s the truth: making a false personal injury claim is fraud—a serious and illegal act. Insurers use advanced systems and trained professionals to detect and prevent fraud, helping to protect genuine customers and keep premiums fair.

How Do They Get My Details?

Claims farmers use a variety of tactics, including:

Random cold calls, hoping to reach someone recently involved in an accident.
Pretending to be your insurer, using vague or misleading information.
Social media monitoring, where accident details or photos may be publicly visible.
Illegally obtained data from third parties like repair shops or hire companies.

How Can You Protect Yourself?

When you report an accident to your insurer or broker, they should let you know who might contact you (e.g., a hire company). If you receive an unexpected call:

• Be cautious about sharing personal or claim details.
• Ask questions to verify the caller’s identity.
• If in doubt, hang up and contact your insurer directly.

You can also find helpful advice on the Information Commissioner’s Office (ICO) website: https://ico.org.uk/for-the-public/nuisance-calls/

Reporting Suspicious Calls

If you believe you’ve been contacted by a claims farmer:

• Report it to the ICO: https://ico.org.uk/make-a-complaint/
• Let your insurance provider know. If you're a Markerstudy customer, you can report it to us here: CLICK HERE to submit your concerns

You can complete the form more than once if you receive multiple calls.

Thank you for taking the time to read this.

By staying informed and reporting suspicious activity, we can work together to fight fraud and keep everyone safer.