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Auto WindscreensTeam
Martin
Wills
Managing Director
Martin initially trained for seven years as a building services
engineer, focusing on 3D modelling design of air conditioning
units at large-scale sites including Canary Wharf.
As a co-founder of Vision, Martin handles all operations within
the company, including the logistics and claims departments.
A keen and successful motor racing driver, Martin is currently
racing an MG F and MG ZR with the sponsorship of Lancaster
Insurance in support of Prostate Cancer UK.
07884 230 230
We believe in creating a comprehensive,
problem-free service for motorists,
from the minute we are contacted to the point
where the replacement vehicle is returned.
Our ethos is to provide the highest possible
level of service to our customers; both directly
and through our business partners.
Vision has excellent relationships with a host
of insurers throughout the UK.
As our name suggests, we have a vision for
the future. We are keen to set best practice
standards and take a forward-thinking
approach to credit and intervention hire
in what is an ever-changing marketplace.
Meet the Meet the
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Chris
Thornton
Managing Director
Chris joined Auto Windscreens in 2014,
bringing with him 12 years’ board-level
experience at market-leading service
businesses. Using his proven
results-driven sales background and
strategic business approach, Chris is
now driving forward Auto Windscreens’
operations and strengthening its core
focus on growth and innovation.
Educated at Cambridge, he has held
senior positions at logistics firm FTA
Business Services, Autoglass and
RAC/Lex Autocentres. Graham
Partlow
Group Contact Centre
Manager
Graham joined Markerstudy as the
Group Contact Centre Manager in
December 2014. He is responsible
for the delivery of all FNOL activity
across own brand, Synchronicity
propositions and Auto Windscreens.
Ensuring we achieve telephony SLA
and conversion KPI on behalf of our
stakeholders is a key aspect of his
day to day role. Graham is driven to
deliver excellent performance and
quality results.
Phil Kemp
Operations Director
Phil started his career in the British
Armed Forces training as a surveyor
in the Royal Marines. After which he
decided a change of direction was
required and joined Auto Glass, carrying
out many regional roles across the
country. The opportunity to then join
HomeServe came along, where various
roles were held. In his 7 year tenure
with them, he saw the business through
a significant period of change and
re-structure, resulting in HomeServe
becoming the leading home emergency
service. Phil joined Auto Windscreens
as Operations Director in March 2015 to
help lead the company into its next
phase of growth and exceptional service
delivery. Phil is responsible for Field
Operations, the Auto Windscreens’ fleet,
Customer Care, Training, Innovation and
Supply Chain.
07721 114 483
Marc
Lafferty
Sales Director
To date, Marc has enjoyed a successful
career in international sales
leadership and general management
roles across a number of product and
service organisations, most recently
as Managing Director at Acal BFI UK
Ltd. He knows the windscreen market
well, having previously held a senior
role for Belron where he was
responsible for key high level global
insurer and lease relationships.
With an INSEAD MBA he is a great
addition to the Auto Windscreens’
team and will focus on taking key
account relationships to new levels.
07703 681 410
Vision is an established credit and intervention hire solution company
which assists motorists involved in road traffic accidents nationwide.
Started in 1995 under the name Motor Claims Direct, Vision was
acquired by Markerstudy Group of companies in December 2012.